At icuci, user trust is our most valuable asset. We understand that when you register and use our platform, you are entrusting us with your personal information – and we do not take that lightly. This Privacy Policy is provided to clearly and honestly explain icuci's privacy practices, including the types of data we collect, the purposes for collection, and the rights you hold over your own personal data.
How icuci Protects Your Privacy
256-bit SSL Encryption
All data transmitted between your device and icuci servers is protected with military-grade 256-bit SSL encryption. No third party can intercept or read your information in transit.
Secure Data Storage
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorized personnel may access user records for legitimate operational purposes.
No Data Selling
Icuci does not sell, rent, or trade your personal information to any advertisers, data brokers, or third-party companies. Your data remains entirely yours.
Full User Control
You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
AI Threat Detection
Our AI-powered monitoring system operates 24/7 to detect and block any unauthorised access attempts, cyberattacks, or suspicious activity that may compromise your data.
Malaysia PDPA Compliance
Our privacy policy is designed and updated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your data protection rights are consistently upheld and respected.
1 Information We Collect
To provide you with a secure, efficient, and personalised service, icuci collects certain categories of information depending on how you interact with our platform. The information collected is as follows:
a) Information You Provide Directly
- Full name as per identity document
- Date of birth and gender
- Email address and mobile number
- Bank account and digital wallet details for financial transactions
- Identity verification documents (MyKad, passport) for the KYC process
- Passwords stored as unreadable hashed values
b) Information Collected Automatically
- IP address and general location information
- Device type, operating system, and browser version
- Gaming activity records and transaction history
- Login session time and duration
- Click, scroll, and page navigation data
We only collect information that is strictly necessary for safe operation and regulatory compliance. We do not collect sensitive data such as biometric information or medical records.
2 How We Use Your Data
The data we collect is used solely for legitimate and specific purposes. icuci does not use your data for any purpose other than those stated below:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, date of birth, ID document | Legal obligation |
| Deposit & withdrawal processing | Banking details, transaction history | Contract performance |
| Account security & fraud prevention | IP, device data, login patterns | Legitimate interest |
| Providing customer support | Emails, chat records, issue history | Contract performance |
| Platform improvements | Navigation data, user feedback | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | User consent |
If you do not wish to receive promotional communications from us, you may withdraw your consent at any time through the notification settings in your account.
3 Information Sharing with Third Parties
Icuci does not sell or trade your personal data. However, in certain limited situations, we may need to share information with the following parties:
- Payment service providers: Transaction information required to process your deposits and withdrawals is shared securely with licensed and authorised payment gateways.
- Game software providers: Basic game data is shared with our game providers to ensure games function correctly and win/loss records are accurately captured.
- Regulatory authorities: Where required by Malaysian law or a lawful directive from a competent authority, we are obligated to disclose certain information.
- Internal analytics services: Anonymized usage data is used for internal analytics purposes to improve the user experience.
Our guarantees: All third parties we engage are bound by strict data protection agreements and are required to uphold the same security standards we apply at icuci.
4 Cookies and Tracking Technologies
Icuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users interact with our platform to help us identify areas for improvement.
- Functional cookies: Saving your personal preferences such as display theme and game settings so you do not have to reconfigure them each time you log in.
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.
5 Data Security Measures
Your data security is our top priority. icuci implements a comprehensive multi-layered protection framework to keep your information safe at all times:
- 256-bit SSL/TLS end-to-end encryption for all data communications within and outside the platform
- Two-factor authentication (2FA) is available for all user accounts
- Real-time account activity monitoring with automated anomaly detection
- Regular security audits conducted by independent third-party cybersecurity firms
- Data isolation within isolated and tightly controlled server environments
- Mandatory security awareness training for all icuci staff
- A clear incident response procedure in the event of a data breach
In the event of any security breach affecting your data, icuci is committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices.
6 Your Rights Over Personal Data
As an icuci user, you hold the following rights regarding your personal data under the provisions of Malaysia's PDPA:
Right to Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request that we correct any personal data that is inaccurate or outdated.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal requirements.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances permitted by law.
To exercise any of the rights above, please submit your request to our privacy team via live chat or support email. We will process your request within 30 calendar days.
7 Data Retention and Deletion Period
Icuci does not retain your personal data longer than necessary. Data retention periods depend on the category of information and applicable legal requirements:
- Active account records: Retained for the duration your account remains active on the icuci platform.
- Financial transaction records: Retained for 7 years after the transaction date in compliance with Malaysia's financial legal requirements.
- Security logs: Retained for 12 months for security incident investigation purposes if required.
- KYC records: Retained for 5 years after account closure in accordance with anti-money laundering (AML) requirements.
- Support communication data: Retained for 2 years for reference and service improvement purposes.
Once the designated retention period has elapsed, your data will be securely and permanently deleted or anonymised from our systems.
8 Children's Privacy
The icuci platform is strictly for adults aged 21 years and above only. We do not intentionally collect or process any personal information from individuals who are underage.
If we become aware that personal information of an individual under the age of 21 has been collected without proper age verification, we will take immediate steps to:
- Immediately closing the account in question
- Deleting all associated personal data
- Reviewing our age verification procedures where necessary
If you become aware that someone under the age of 21 is using the icuci platform, please report it to our support team immediately. We take child protection seriously.
9 Amendments to the Privacy Policy
Icuci reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or privacy protection enhancements. When any material changes are made, we will:
- Updating the "Last Updated" date at the top of this page
- Displaying a prominent notice on the platform homepage for a minimum of 14 days
- Sending email notifications to all registered users
- Displaying notices within the icuci mobile app
Your continued use of the icuci platform after any amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
10 Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, the icuci privacy team is ready to assist. You may reach us through the following channels:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform – the fastest way to get a response.
- Privacy Email: [email protected] – for written requests regarding data access, correction, or deletion rights.
- FAQ Page: Visit FAQ page us for answers to frequently asked questions related to privacy and account security.
For more information on platform usage rules, please refer to Terms and Conditions us. For healthy and responsible gaming guidance, visit Responsible Gaming.
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